Bests & Worsts Reviews from Amazon

We bought this phone for my 87 year old Mom who's hard of hearing. The phone's features all sound good in theory with the captioned words, big buttons, etc., but it fails in reality. Here's why: 1) First, the captioning is on a considerable delay. It was just too difficult for my Mom to have conversations where there are these long silent lapses. Very unnatural and she just couldn't help but say "What" 3 times before the captioning showed up and then the caller started talking over the delayed captioning and it was just a mess and confusing. She just didn't want to have to manage that. 2) The phone's audio quality is ironically really bad. They may have volume, but as most old people hard of hearing will tell you, it's not about the volume, it's about the clarity. They can hear it; they just cannot distinguish the words. This phone has a very tinny sound on its normal setting and the tone options are really impractical. The 'High" tone setting is even tinnier, and the "Low" tone setting is this muffled sound. So my Mom thought it always sounded like someone was talking through a barrel. Not even close in audio quality to her regular phone. 3) It seems ridiculous in a world of cordless phones, that they have to go backwards in technology with a tethered handset, ala 1970's. My Mom really disliked the cord after years of freedom; she didn't want to go backwards. Unfortunately, no redeeming qualities to this phone. So we sent it back. We'll just look for a regular cordless phone with great clarity.