Bests & Worsts Reviews from Amazon

I wanted to love this and for the 3 minutes that it would work, I did. It played music great, answered my questions and read off my to do list. But after 3-4 minutes, it would quit playing music or if I addressed it, the ring would go red and it would say "sorry, I'm having trouble understanding right now, please try a little later". I moved it around the house trying to find a place it could work - even though we don't face these issues with the 3 fire tablets or any other wifi device in the house. With confidence that it would eventually be solved, I started to do lists, created an outlook calendar and spent time doing any number of amazon suggested steps. Then I noticed, the tiny little light near the adapter plug in would go from white to flashing orange. When I researched this, Amazon's own web site https://www.amazon.com/gp/help/customer/display.html?nodeId=201549580 says "Blinking orange light - Your device has a Wi-Fi connection, but can't access Alexa", but doesn't tell you how to solve this issue. When I looked on the web, I saw that this was an issue others faced, but there seemed to be no solutions. Thus, I called Amazon. I was told that this flashing light actually meant that the battery was having issues and that I needed a new adapter cord - really? ok, not what your web site says and I've never heard of a electronic working find then suddenly stopping only to work again in 30 seconds, but let's go with it. The rep helped me place an order for a free replacement, only to learn that the EDD was 9/2-15. Since this solution was not at all what the website said the issue was, I didn't see why I should wait 3 weeks to see whether tech support was right or whether the web site was right and that would put me right back in diagnostic mode - wasting more time. As that wasn't acceptable, 3 weeks after I received it, I'm now returning it.