Bests & Worsts Reviews from Amazon

I bought this item to replace an older version by a different company to use with our rescue cats/kittens. We use this frequently - and even for adoption events in public venues … so it's imperative they are safe, and 'rip' proof. The very first time I set this up to house 4 kittens ( 6/14/2020 ) they were able to rip out the netting 'window' that rolls up and got out. Unfortunately for us / rescue, we opened it 4 days past the eligibility for refund. So that is not only $50 we won't get back, we'll need to replace it with another ( NEVER THIS BRAND AGAIN.)so there's another $50 down the drain. We are 100% non profit and so this cost is not easy to recoup. Not to mention they won't entertain a refund since we opened a couple days past their refund date. VERY VERY DISSPO(INTING.