Bests & Worsts Reviews from Amazon

I bought a few of these sonos gen 2 units and set them up. Easy breezy to do. Ran into a small hiccup with setting up Alexa but that was user error and I figured it out. It’s just a multi multi multi step process I wasn’t anticipating. The speakers are great. I love that I can take calls and not rely on regular Bluetooth speakers. However! I bought these with the intention to not have to purchase the amazon echo or dot or whatever because of sound quality. I’m finding that the Alexa function is incredibly limited. It WAS advertised that Alexa voice calls were unsupported. BUT it had no mention of other things, such as routines and other automatic processes. Why can’t I have an Alexa Routine work with SONOS? That’s one of Alexa’s features that are wonderful. Aaaaaaand now I have three speakers that are as helpful as coasters, in my opinion, with simple functionality that isn’t possible. This unit is 10 stars if they can fix with a firmware update. Otherwise I will likely send them back. It’s just not worth the cost to have limited Alexa functionality. It’s pitched as ‘use Alexa for everything but voice calls!’ Not true. Update: after three days? All of the speakers are out of connection and don’t work with Alexa or playing audio in general. I think there is a bug they need to fix where the device doesn’t connect to WiFi properly. I’m no tech wizard but I like to think I know mostly everything when it comes to easy-to-use devices and setups. I trouble shooted as best I could with customer service. Still no bueno.