Bests & Worsts Reviews from Amazon

I ordered this cover for an outdoor table and chair set. It fit fine and I was initially happy with it. Fast forward eleven months and it is weather worn and ripped, presumably by the wind. Funny thing is - the whole set is under a solid ramada. It's in the shade during the peak part of the day; it only gets early morning and late afternoon sun. Now it gets really fun - this thing supposedly has a three year warranty, right? Try contacting them. There's no contact information listed. Try searching for contact info in the Q&A and the review section - nothing beyond a certain date works. Try contacting the seller - it takes you to the seller page where you can click on "ask a question." Sure, I have a question. Click on my order, eventually get to Warranty, and it says "Since Amazon is handling the shipping for this order, you'll need to talk with an Amazon Customer Service Associate." Great, maybe I'll get somewhere with this. In the chat, I'm told to contact the seller. I relate the difficulty of that. They say I need to go to the ULTCOVER store front. Yeah, there's no contact info there. Then I'm actually told to search for the manufacturer's website on the internet ... myself … because they can’t find it. You can’t find it even though you sell their stuff and I’m supposed to hunt for it? Sure, I check Google for it. No luck. Told them that. They're really sorry; would I care for a $5 promotional certificate for my heartache? NO - I'd like warranty service! A new cover - under warranty? Maybe a refund? How about a supervisor? Sure, chat with the supervisor. They give me a link to where I can contact the seller. Guess where it goes? Sure, the same place where I end up being advised "Since Amazon is handling the shipping for this order, you'll need to talk with an Amazon Customer Service Associate." Apparently realizing the irony of this, the supervisor tells me I can get a refund if I return the item (although why they want it back I have no idea, but anyway), however, since it's outside the 30 day return window my refund will be minus restocking fees (Really? Because they’re going to restock this toasted, ripped cover?). My exclamation of "wait, I'm not returning this because I merely don't want it anymore, I'm trying to make a warranty claim here and you can’t provide a contact for me, why am I being charged restocking fees" results in them being really sorry but it’s the best they can do and they'll add on the aforementioned $5 promo cert mentioned earlier. Since that brings me within a couple bucks of my purchase price I decide to go ahead and bite this unpleasant sandwich - but - this is simply flat out ludicrous. I will avoid this seller like the plague in the future.