Bests & Worsts Reviews from Amazon

Updated after one year...do NOT buy this product.... 1) Received our original printer. Absolutely loved it. Very easy to set up and EXTREMELY quiet. Worked well for about a month (light print loads, less than 5 pages per day). 2) My first print of that day received a "paper jam" error messages. Their technical support takes forever to get a hold of....and they walked me through various things to try and fix printer. Long story short, no paper jam, turned out to be glitch with the printer. They offered to replace and I thought okay, good service. THEN, it takes 5+days to get new one. AND, it was not going to be new but refurbished. I complained and had to call back next day to talk to supervisor. Agreed to send new printer instead of refurbished and send overnight. Back to happy. Arrived as expected, set up new one. My first clue something was off as being new, and as box indicated, should have had all the instruction manuals, cords, etc. But nothing was in box but printer. I pulled out manual I got with first printer and installed everything. Second clue was how noisy this printer is....the paper feed is noisy, the printer head is noisy. It's as bad as my old HP that I got rid of, and certainly awful compared to the first Epson. Very disappointed that a new item a month old would have so many problems, the second items would have so many issues, and extremely disappointed with their customer service policy. 3) December - after out for holidays for two weeks, returned home, and tried to use printer. Print quality was horrible. Many many hours on phone to find out that with "non-use" the printer jets clog and are impossible to get to... Offered many excused and bad suggestions...never returned to former print quality. 4) April - fed up but can't get customer service to do anything. 5) June - error messages, print is illegible, have to constantly reset Wifi. Cannot get customer service to address issues. I am shopping for new printer today.