Bests & Worsts Reviews from Amazon

I purchased this TV in January 2009 and in May it developed a problem with the controls no longer interfacing with the TV (remote and side controls). At this point the TV was unusable. Then I entered into the nightmare of trying to get Samsung to fullfil their obligation under the warranty and repair the TV. They sent a contractor that I can never get on the phone, shows up hours later then the scheduled time, and never follows through. I have had to take countless hours out of my work day to keep calling over and over in an attempt to resolve the issue. The contractor is US Techdisplay LLC. The repair contractor has ordered parts, replaced parts, attempted three times to repair the TV. They said on the last visit that they would make a determination that the TV can not be repaired. Since that time I can not get an answer from Samsung and can not reach the repair contractor. The repair contractor will not return phone calls. When I speak to the Samsung Executive Customer Service I get no where. So, I have a TV that cost over $1000 in my house that does not work and has not been replaced. I have taken off work to wait for the contractor on three seperate occassions and always have to make calls myself in an attempt to resolve the issue. However, nothing is being resolved. The bottom line is that Samsung does not support their products and I advise your to buy another brand with better support so that you do not have to experience my nightmare.