Bests & Worsts Reviews from Amazon

01/19 update On 12/10 I contacted Breville’s product support. After a 1/2 he wait I spoke with Alice and I explained the issue. I was asked to send in pictures, I did. I was immediately told the recervoir was not supposed to do that and that they would ship a replacement part. Almost 2 months later and nothing. I reached out to Alice, she left a voicemail letting me know part is on backorder and since I’ve been waiting for so long they will go ahead and replace he unit.... this way: they will send me a shipping lable and I need to wait for them to receive my defective unit before they can ship the replacement. If I want to receive the replacement juicer first and then send the one with the defective part I need to provide them with my credit card to charge a deposit. Really like this is my fault? So much for customer service. I will be asking if he shipping lable and instead of a replacement, a refund. I’ve had the juicer less than a month and have not used it everyday. I have no major issues with how it works, if you’re looking to juice anything soft or leafy this is not the one. But carrots, apples, cucumbers etc...it works great. My reason for a 1 star is for a part they call the filter bowl surround. I either have a faulty part or the design is horrible. There is a space that it’s impossible to get into to clean and it’s now storing food particles since I’ve began using it. See pictures for details. So I invested money to improve my health and I’m not sure if any of that gunk is getting into the juice. I’ve tried to contact the manufacturers consumer support to ask if there’s a way to fix it or I need a replacement part. Ive had no luck getting a hold of them. I will attempt to handle issue with amazon.