Bests & Worsts Reviews from Amazon

As a long-time Stakich customer, I have noticed extreme inconsistency in their raw honey products. One time the honey is very dark in color, and the next time it is very light. One time the honey is very soft (almost like soup) and the next time it is very hard and can barely be removed with a spoon. When I call them, they tell me to heat it up to soften it up. The taste is also inconsistent, but they always have an excuse for that. The owner Steven can be difficult to deal with. He is very selective about which of your emails he will respond to and has a "my way or the highway" attitude! He once double-charged my credit card for a single order. It took me several days of fighting with both Stakich and my bank to figure out what happened and to get it straightened out. After some fighting, Steven finally agreed to offer me a free gift, but the catch was that it had to be on my NEXT order....figures, right? So when it came time to reorder, Steven was very rigid and did not allow me to have any input whatsoever in my free gift. He tried to offer me a bracelet /shrug. I tried to be very reasonable and I chose 5 different options that I felt would be appropriate. Steven chose to ignore my emails. I emailed him again, and he responded that he could not make a profit if he chose one of my options. I made him aware that my choices were cheaper on his site than the bracelet and he once again ignored my email. I then emailed him and told him that I was taking my business elsewhere where it would be more appreciated. He once again chose to ignore my email. Bottom line: I rate their product with 3/5 stars because of quality control issues, and I rate their management and people skills 1/5 stars. Trust me when I say this...you are worth very little to them as a customer. It is their way or the highway and they don't care if you go elsewhere. I was a loyal customer of over 10 years and they let me go over $10. I spent well over $1000 with Stakich and they greedily argued with me over a $10 item. I will shop elsewhere even if it costs me a little bit more.