Bests & Worsts Reviews from Amazon

This is NOT an open box NEW chair. The chair is used, refurbished (actually came dirty with something sprayed all over it and has a funky smell), and the knobs are worn. It is not in an "open box" original packaging. In fact, there is no original packaging. No original tags. And no Herman Miller user manual. There is not even a pamphlet to tell you how to put the chair together or describe how the chair works. It comes with knock-off non Herman Miller wheels. And the knock off wheels are not carpet casters as advertised. Parts are definitely worn. And the screws to attach the back of the chair to the seat were stripped out. Not at all what I was expecting for an "Open Box" item. The chair is more appropriately styled "Used - Refurbished".