Bests & Worsts Reviews from Amazon

We started buying this for a shelf stable option. The first two shipments tasted great. The milk was creamy and pleasant tasting. We could hardly tell we were drinking powdered milk. We mixed up a batch with room temperature water and then put the milk carton in the fridge. It dissolved wonderfully. The recommended ratio of powder to water was a little too much... so we made small adjustments to accommodate our flavor preferences. The milk was consumed regularly; so much in fact that we kept ordering. The next two batches were absolutely awful. It was almost as if the milk used to create the powder was already rancid. It was truly terrible, unpleasant, and no manner of ratio adjustment could remedy the awful taste. Seems like there are product inconsistencies with production. This is not something we can tolerate since this is a "premium powdered milk." We would like to get our money back... or at the very least a replacement for our order. There is apparently no option through Amazon to get our money back or replacement for the rancid powdered milk. Who knew this would be an issue with a shelf stable product. It actually went bad. Just when we were saying the praises of powdered milk to our friends... this happened. We'll have to recant any purchase recommendations. Sorry Hoosier Hill Farm... if there is no way to address consumer dissatisfaction with a spoiled batch... then no one should be buying your powdered milk.