Bests & Worsts Reviews from Amazon

I have 18 of these bulbs in my house. The oldest was purchased 13 months ago and two no longer work. They were great...as long as they worked. Sometimes they all quit communicating with my server and Alexa. It’s no fun reconnecting 18 bulbs one at a time! Then with a two year warranty two have now stopped working. TP-Link customer service is the worst I’ve seen. First you call and wait on hold for 24 minutes before the rep picks up and then hangs up on you. Then you wait on hold another 32 minutes and finally talk to a rep. You tell them you have a bulb that is burned out in less time than the two-year warranty. They walk you through stupid trouble shooting steps like, “Is the light switch turned on?” “Does the bulb work in a different socket?” and “Is there a power outage in your area?” Hey, I never thought of that. Next they escalate your issue to the returns department who will be in touch with you via email in two to three business days. Really? An email in two or three days to tell you how to get a freaking replacement bulb?!? Ok the email comes and you now have to register your product...all 18 bulbs. Ok prove your purchase (Thank you Amazon for keeping my orders) so they know you really paid $25 to $32 PER LIGHT BULB! Now request a return. Sounds good right? Two day shipping is $25 or one day shipping for $32. Wait that’s nearly what the bulb cost me. If I want to give my credit card and agree to standard shipping they’ll charge me actual ground cost when it is known. Then they “require an RMA Authorization Number.” Where is that? Not in the email, not on the website. Nope. You would have to wait another 32 minutes on hold with customer service to get the privilege of returning your stupid $32 bulb. No thanks. What a rip off. As I said, great little product but NOT worth the price. NOT worth the hassle and NOT worth the quality life. Just buy a smart switch instead and save yourself the hassle.