Bests & Worsts Reviews from Amazon

I got this device as a birthday present. And I was really excited about it. I want to give the Versa 5 stars because when it’s working it’s great. But I can’t because it only worked for less than 5 days before it all started going wrong. And customer service is a complete nightmare. First the heart rate monitor started reading way high despite my doing no activity. So I contacted customer service and they provided some troubleshooting ideas. Reset the drevice, etc. No luck still faulty. They said they would contact the engineering team and get back to me. After not hearing anything for a few days I email them back, and they say to do another reset. Then the device started acting weird, getting stuck between screens, unable to respond to swipe commands, opening apps randomly and starting them, etc. so I turned off and charged over night. Contacted customer support and they told me to do a factory reset. OK I’ll give it a go. But before I could do that, the device up and died. Contacted customer support and they suggested it could be faulty charging and to clean the contacts (despite already having had a full charge the day before, supposed to last 4 days!). Um ok, but considering I just got this thing I seriously doubt the contacts are the problem. So I cleaned them. And moved it around to different outlets. Still dead! I email them back saying it’s dead. And what do they respond with! A detailed email on how to do a factory reset. Hello! The device won’t even turn on! It doesn’t respond to button pushes! As soon as it started working weird they should have offered to replace the device. They still have not offered to warranty it out! Unbelievable. And it doesn’t help that I’ve had 3 different people at this point respond to me in the same email thread. As I have two more weeks to return to amazon, if they don’t replace it,I am returning it and washing my hands of Fitbit.