Bests & Worsts Reviews from Amazon

Before buying this product, be aware that Lucid does not honor its warranty if you purchase through Amazon. Lucid emailed me, “If your item arrived damaged with this issue that was noticeable right at first , you will need to contact Amazon as this was shipped and sold directly by them.” If you purchase through Amazon, you have 30 days to request a refund for manufacturer defects (as of May/June 2020. ) My mattress had a strong mildew smell when it arrived. I assumed this smell was off-gassing from the mattress, as described by other reviewers, so thought it would go away on its own. Over a month later, I took a closer look at the mattress and noticed mold spots on it. No water or fluids were spilled on it; in fact, it was barely used. The mattress had clearly arrived wet and with mold spores already in it. I wasn’t able to ask amazon for a refund since it was outside of 30 days and Lucid claimed the issue was Amazon’s responsibility, despite what Lucid’s warranty stated. I would not purchase additional products from this manufacturer since its warranty is misleading and deceptive.