Bests & Worsts Reviews from Amazon

I purchased the BT7215 in July 2016 and a key part broke by mid-November 2016. I had the same problem as many of the other reviewers - the small plastic tabs used to insert the main blade head into the device wore out and eventually snapped. The tabs are a really thin plastic and a cheap design. I was able to use it with one tab broken, but not when the second one busted off. It is part # 422203631961 and referred to as the Trimmer Assembly Fmg 32Mm. My trimmer was still under warranty and after about a 20-min online chat with Phillips, they're replacing it free of charge in 7-10 business days. It must occur quite a bit because they didn't ask many questions. The part costs $24 on their website. Still, I'm out a trimmer for a few weeks. The vacuum feature also isn't much of a selling point. It picks up some of the hairs, but I still need to clean my sink and counter after each use. I'd actually prefer there wasn't a vacuum so I wouldn't have to clean both the the trimmer and my sink area after each use. It trims really well. I just wish it was made better. I rarely write reviews but I bought this because it was so highly rated and it isn't worthy of the praise. I think a lot of the reviews I read before purchasing were from an earlier version of the model or people's initial take on it. I probably would've given it 4 or 5 stars after the first month or so. UPDATE: The replacement part has been backordered twice in the past two-weeks. The most recent projected delivery date is "NO ETA - Factory Backorder." I'm giving up and getting a new trimmer. Waste of money.