Bests & Worsts Reviews from Amazon

I have been using a Netgear router and Motorola modem for several years with no problems. In order to take advantage of the internet speed I'm paying for, decided to upgrade my modem. Since the router gave excellent service, decided to go with Netgear for the modem. And, Comcast stated this one was supported, so I ordered it. I disconnected the router and wired the new modem directly to my desktop. It literally installed itself when Comcast detected I was installing a new device. With my older modem, it required a phone call and you had to supply the modem's SN and MAC address so they could configure things on their end. OK, now the fun part. You'd think the next step would simply plug in the router the same way as the old one and it would work, right? No such luck. I followed Netgear's instructions to the letter and it still wouldn't connect to the net. I called Comcast for a bit of technical help. They said all was well on their end but it may be a communication problem between the modem/router connection. Here's where it gets interesting.... I go to Netgear's web page and register the modem. Then, I called their toll free technical support number. I was connected to a call center in India. I could barely understand the person to whom I was talking and realized I was in for an ordeal. As so many others have said, their tech help/support is a total scam. Even though you have a brand new product, they refuse to do a blessed thing for you unless you pay a certain fee. In my case, they wanted $139!! Let's do the math.. the modem was $79.99 and they wanted almost twice as much to give me a bit of support?? I laughed until I cried before hanging up on them. If this is how Netgear operates, I hope they go out of business and never heard from again. Their whole business model is a scam, a fraud, and probably illegal. It wasn't until after the fact that I did a bit of research on them other than the reviews here. Google "Netgear Customer Service" to see how this company operates. True, your product may work wonderfully (as did my router) but reading what they tried pulling on others literally made me sick to my stomach. You can be sure of this- I will never buy another Netgear product because of the sour taste this experience left in my mouth.