Bests & Worsts Reviews from Amazon

When the treadmill initially arrived it seemed like a great purchase. Set up was easy, instructions were clear, etc. We used the treadmill twice with no issues. After that, the treadmill basically died on us. When we switched the power on the screen would light up, but it wouldn’t do anything else. We tried pushing the buttons on the handles, tapping the ones on the screen display, and nothing happened. The “Program” and “Mode” buttons didn’t do anything at any point since it arrived. Additionally, it seemed as if the motor just quit altogether, since the belt wouldn’t budge. Literally nothing would work except the screen turning on. We contacted Echelon directly seeking technical support which was a complete waste of time. They sent a replacement power cord which didn’t fix the issue. They then told us that if we wanted to return it we had to pay the restocking/shipping fees and send it in the original packaging. Obviously we didn’t keep the original box because we thought everything was good. We are now stock with a $1200 treadmill that doesn’t work, we can’t return and we can’t fix. So overall this was a very disappointing purchase for us and even more disappointing tech support from the Echelon company as a whole.