Bests & Worsts Reviews from Amazon

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150
people found this helpful, as of 2023
ranked #210,391 most helpful out of 571,544,897 reviews
★☆☆☆☆
The magical disappearing screen....Warranty requires you to pay a fee....What a joke!
I am very very very dissatisfied and disappointed with this purchase. I have never written a review on Amazon, good or bad, but my experience with this product is so poor that I felt compelled to share my bad experience with everyone. As I was getting ready to write my review I ran across a review from Dec 5, 2016 for this very product. As I read the review I was like SNAP, this is exactly, 100%, to the tee what happened to me. As such the remainder of this review is a direct reprint of the earlier review because there is nothing I could say any better. It goes like this: “When I first purchased this clock, I thought it was great. Easy to use and understand... but then, after 1 month... it's insides went BOOM! I noticed that the display was screwy so I unplugged the clock and plugged it back in. After plugging it back in, the display simply didn't come back on. The clock just stopped working. So I got my warranty out only to find that I would have to pay (at my cost) to send the clock back to Emerson plus include a check in the amount of $10. What a ridiculous warranty. It would cost me roughly the cost of a new clock to have it replaced under their warranty. Shame on you Emerson for stating you have a warranty when in reality, you simply make the consumer purchase another one of your clocks. This is the last Emerson product I will ever own. Buyer beware!!!” ……… One note of follow-up, in their wisdom Emerson has reduced the return processing fee from $10 to $9……textbook customer service………. great job Emerson, everyone gets a gold star and a pizza party on Friday……What a joke!!!
February 2018 · Electronics · verified purchase
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