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Warning: Potentially serious parts and service problem.
This is not a review of the Breadman TR2700 breadmaker itself, but it is relevant to anyone deciding whether to buy that or any other Breadman model.
My wife and I have had a Breadman TR2200 for about five years, and we have been very pleased with the quality of the bread. A little over a year ago, however, the bread pan started leaking, and I could see that the problem was that a washer had broken down due to the heat. I went to the Salton website, expecting to find detailed information about parts and service, and all that was there was a telephone number. So I phoned Salton, and asked about ordering a replacement washer. I was told was that none were available, and that I would have to order a whole new bread pan. I was also told that that the only part that was available for the Breadman TR2200 was the bread pan. When I inquired as to why this was the case, the answer I was given was that support for Breadman products might be discontinued.
I decided to see if I could get a washer from a local hardware store, and found one what, though not an exact match, worked fine. Recently, however, the problem that is very common with the Breadman TR2500 model, in which the bread pan does not stay in place during kneading cycles, appeared. I tried to correct it by bending the metal pieces that hold the bread pan in place, but without success.
If you're considering buying a Breadman - such as the TR2700, for which there are only a few reviews, but all quite favorable - do take a look at both the Salton website, and the Black & Decker website. If you go to the Salton website, and click on "Breadman", you'll get to a page with a link to the Black & Decker website. If you look at the Customer Care menu on that site, and click on "Customer Center", you'll be taken to a page where you'll find that for parts and accessories you need to go to a partner company, Fox International. Follow that link, and I think that you'll find that there is no information at all about parts or service for Breadman products. So before buying any Breadman breadmaker, I'd strongly recommend that you give Salton a call, and ask whether parts and service are available, once your unit is out of the warranty.
December 2009 · Home and Kitchen