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C'mon EVGA
So, I'm a long time EVGA supporter. and have MANY EVGA products in my own systems as well as in hundreds of systems I've build for clients. Generally speaking they have one of the best customer service programs of any aftermarket PC hardware manufacturer, an excellent graphics card and gaming program. mostly terrific power supplies (With a few less "palatable" models at the lower end) and until now I've really never had anything bad to say about them as a company. Until today. I got my Powerlink kit and was cheesed to get it installed as I'm tired of looking at my loop of PCI cables running to the graphics card. Not a terribly big deal, but a minor annoyance. So I pull off my case panels, tear apart my cable management so I can install the new piece and re-orient the cabling and when I take the Powerlink out of the package and look at the instruction manual because I can only find ONE six pin PCI plug in the box guess what it says. "Second 6 pin adapter must be purchased separately". Are you seriously flipping kidding me? Nowhere on the advertisement on Amazon, or on the EVGA product page, does it say, AT ALL, that a second six pin must be purchased if you have a 6+6 pin card. Looking more closely at the five pin configurations that are listed on the product page it does not show the 6+6 pin configuration, however it DOES list cards with dual six pin power requirements among the card models that are "supported" as well as specifically saying "Supports a variety of different PCI-E connections including adjustable spacing". So, not false advertising, but certainly misleading at best. How much would it have cost you EVGA to include a second six pin in the box? Fifty cents? For a twenty dollar part, an extra fifty cents doesn't seem like much and is a markup I think most users would be perfectly willing to pay to have it included in the box. This is the first time I've seen this kind of pettiness from EVGA and for an item they were practically giving away for free, and in some cases WERE giving away for free, it's absolutely not a good way to keep your loyalists loyal. Edit: So, I found the part number for this item, which is J002-0D-000122 but unfortunately it does not look like it is even available in the US at all. Nice. Thanks EVGA. If somebody from EVGA has a resolution to this such as it IS available, that information would be helpful.
June 2019 · Electronics · verified purchase
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