156
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ranked #207,130 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Worst Printer I've Ever Purchased
This printer has never worked properly since I got it. Says paper tray empty and cannot communicate with printer however it has paper in the tray and is connected to the wireless network. I have tried to use HP Forums online (no actual phone number to speak with a human being) and still to no avail. I have reset the printer, uninstalled and reinstalled 100+ times (without exaggeration) and still, nothing works. The printer doesn't even make the sound like it's trying to feed the paper into the rollers to print. I work from home and this has prevented me from being able to complete projects thus losing both time and money dealing with these issues constantly. The return window on the printer was only 2 weeks after the purchase date so now I'm left with a printer that doesn't work and no way to fix it and no way to contact seller (AMAZON) about repairing the printer.
Now experiencing even more issues where the printer drops off of the wireless network, doesn't work via AirPrint or any of its other wireless printing options and has to be force rebooted multiple times daily.
Bummed as I used to have an HP all in one (7410) from many years back that worked well for me for 7+ years and now this...quality has declined sharply. I just want....actually NEED...a printer that prints when I ask it to and for some type of customer service support. That's all I'm asking.
April 2016 · Office Products · verified purchase