Bests & Worsts Reviews from Amazon

I purchased this saw to do light cutting and clearing in my woods. I was initially concerned about the battery not lasting long, or not having enough power. By all the reviews I read, it looked like power and battery life was a non issue. I will say the saw had plenty of power. I did some cutting for about 10-15 minutes. Worked great, plenty of power, I cut down an 18" tree with no issues. Then it stopped working and giving me an error. I read through the entire manual and could not find anything on the issue. So then I started googling and still couldn't find my exact issue. Which makes me think my issue was pretty rare, however I did uncover a lot of other issues with the saw itself and the battery that I didn't find in the reviews. The battery I received also had an issue. It worked, but the indicator for the charge did not. So I called the support line. I was pleased to find that the person that answered spoke perfect English. She was quickly able to identify my issue as an internal issue with the saw itself. I asked if it could just be the battery. I figured if the indicator was bad maybe the whole battery was bad. She said that was not the case. The error I was getting was for the saw itself. She said if it was battery related I would have gotten a different error. I really want to like this saw, and thought about replacing it, but decided I would return it and buy a gas powered saw. The reason being is that if a gas saw stops working I can fix it myself. If an electrical issue happens I can't fix that. Yes this saw came with a warranty, but at the end of the day I don't want to have to ship something back every time I have an issue. In short, if I hadn't had an issue this saw is great. It would have been exactly what I wanted. I was very tempted to try another one.