104
people found this helpful, as of 2023
ranked #249,980 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Waste of $200! Zero customer support! Wait to see if they will replace
Update: I contacted Sandgren (USA) and they will not replace my shoes. Their reason is that I must have “come in contact with a hard surface” and split the sole through abuse. I can 100% tell you that these shoes have not been abused. I haven’t even worn them much; maybe 4 months last summer and a few weeks this summer. They have definitely not been worn out. The tread is still pretty new! Also, I am very careful with my possessions, and was especially careful with these shoes since they were:
A. My favorites
B. Almost $200
And anyway, try walking and not “coming into contact with a hard surface”?????? Pretty ridiculous reasoning....
I am flabbergasted and deeply disappointed that there is no customer support. Now I am out $200, my favorite shoes and faith in this company.
They did offer me 20% off a new pair, but I can’t see why I would buy them again if they are just going to break (and break my heart).
Original review: I adore these shoes! They are super comfortable especially when I have to stand for long periods at work.
I had to reduce to one star because last week, completely unexpectedly, the staples came completely out on one side. I had to trip around very gingerly until I could get home from work to change.
I’m going to get in touch with the makers to see if it will be easy to replace, but until then I can’t recommend.
Also, I’m a 10 1/2 and had to order 12 to fit. FYI.
July 2019 · Clothing Shoes and Jewelry · verified purchase