107
people found this helpful, as of 2023
ranked #247,047 most helpful
out of 571,544,897 reviews
★☆☆☆☆
poor product and poor service
HP 640 Inkjet printer is defective. When unable to begin operations based on set-up instructions in manual,
called HP Service number provided. After ultimately finding the appropriate tech service person, he prescribed various diagnostics to get machine operative. All failed. He informed me that it was defective.
HP refused to replace the new machine that was bought. HP said the only remedy was to return the defective new machine to them at customer's own expense. And that HP would only replace it with a used refurbish machine. Service people were rude and continually placed customer on hold. Poor product, poor service.
