Bests & Worsts Reviews from Amazon

We are currently using these devices in our US Government Agency for our remotely located field scientists, and we are not satisfied what-so-ever with the performance, and customer service is performing about as poorly as these devices. To begin-- last year we began using two devices that worked flawlessly in remote locations of the Pacific NW of the US. So, we chose to purchase an additional five for our other remotely located scientists. Something has changed, and it was not for the better. Currently from the IDENTICAL LOCATIONS in the PacNW, it takes anywhere from 15 minutes to an hour (occasionally more) to Tx and Rx messages that are life supporting critical communications. When we can get ahold of customer support after a lengthy wait is a phone queue, they are little help and technically lost. To add insult to injury, we actually had one of their customers support agents give one of our scientists a strong tongue lashing about how to use a device that we are well acquainted with after using them for at least a year. We've had to recall our scientists multiple times from the field to return to our home office to re-test the devices from our parking lot, and the results are the same even in our parking lot-- 15 to 60 minutes, or more, Tx and Rx. Our scientists are obviously worried because they depend on these as life communications devices in areas that are very remote. Fifteen minutes can make the difference between life and death, one hour is simply not tenable! Yet customer support is simply not supporting our needs and just paying us lip service for devices that we depend on for life or death comm. circumstances.