Bests & Worsts Reviews from Amazon

I have been a Quicken user since the Quicken for DOS days and before there ever was a product called Microsoft Windows. I have data that goes back to 1985, actually for one stock earlier to 6/6/1966.When Quicken was a women owned and managed company they seemed to care and respect their users. I personally submitted many feature requests to Quicken and saw them implemented; I never had problems with software bugs. Since then the company has changed and just sees Quicken as a cash cow and doesn't seem to care about fixing bugs; only cares about useless cosmetic fixes to justify selling a new annual product. I upgraded to Quicken 2015 for only one reason, I was fed up with having Quicken hang up for no apparent reason when I switched from one account to another and under other circumstances. I was tired of having to bring up the task manager to abort Quicken since it wouldn't shut down any other way. This was happening many times every week. I read a comment from a Quicken 15 user that indicated that these hang-ups were corrected. THEY HAVE NOT BEEN FIXED! Now we have the new problem with Quicken being unable to correctly reset accounts (bank accounts such as at Sun Trust Bank) in an attempt to fix download transaction problems. It simply spins forever and, you guessed it, requires bringing up the Task Manager to terminate Quicken. I run Quicken file verify at least once a week to fix any errors that may have cropped up because of these hangs. So I am in a dilemma. My financial life revolves around Quicken - so I am stuck with it. Asking for my money back serves no purpose because even dropping back to Quicken 2014 would be painful. Here is a suggestion to Intuit: stop pretending to update the product yearly and just start charging a yearly fee to support transaction downloads and quote service and update the service as you have fixes and real updates. This is the model that Symantec has shifted to for their Norton Internet Security product which remains very popular in the marketplace. UPDATE 12/7/2014 Intuit responded to my critical review with a self-serving bit of useless advice. This is typical of a company that would rather ignore problems and just keep selling the product. I have multiple Quicken files each containing multiple bank, investment, and separate accounts. Quicken continues to go into an infinite loop and require termination by the Windows Task manager. This problem cannot be cured by the self-serving response from Intuit. The only thing that may get their attention is more of you posting the problems you are having with the product.