Bests & Worsts Reviews from Amazon

Product died 1.5 years after I bought it. After reading online all the different troubleshooting options, I texted with Fitbit support. Sure enough, same as what many other customers warned, they offered me a 25% off coupon on a new Fitbit watch (40% off if I went with the more expensive Ionic watch). They do not offer any repair or service options, so I am left with an expensive broken watch. With their "throwaway" business model, they are NOT environmentally nor economically friendly. I agree with another reviewer who stated that the 25% off to buy another new watch that will just break right after warranty, is insulting. Do your research before you buy, and if you are comfortable with the watch only lasting just outside of warranty, then this might be for you. But, if, like me, you consider this an expensive luxury item that you can't purchase all the time, nor want to contribute to the waste stream with unrepairable items, you may want to pass. The Fitbit Community pages are full of people posting issues with these watches (just search for it, since posting guidelines do not allow external links). Additionally, for comparison, prior to purchasing the Fitbit, I had been a Basis customer. Several times I had issues with the bands or the unit itself. Basis provided me with replacement parts, or a new unit, and covered the shipping of the old unit back to them. They had amazing customer service, however they had to decommission their product due to safety concerns, so I switched to Fitbit. The product quality (i.e.lasting just 1.5 years), pales in comparison to the Basis. I am now searching for a similar tracking watch, and based on the poor lifetime quality of the watch and lack of any sort of customer service to retain customers, I will not be going with Fitbit.