Bests & Worsts Reviews from Amazon

Purchased in July of 2017 and had nothing but great results. Sadly, it stopped working this week. It was in the middle of a cycle one day and just stopped. Didn't let out any noise, just completely went out. I assumed it wasn't fully charged. Attached it to the dock, and wasn't greeted with the blue blinking lights. I assumed the dock was dirty/eroded so I attempted to clean it off as well as the connectors on the N79 itself. Still got nothing. I did a full clean of the N79, switched sockets for the dock and was finally met with the blue flashing light for about two seconds for it to go completely off again. Attached the charge cord directly into the device in hopes it was the connector, no lights again. Deebot N79 had not ran into any water or other questionable substance. Just kind of kicked the bucket. I have attempted to reach out to ECOVACS via email and was not greeted with any response, as I know the device holds a year warranty. The lack of customer service is frustrating, and while this one worked great at first, I contemplated purchasing ANOTHER to see if it was just my luck with this device. Since it has been almost a week now with no response, I will not be getting another and am instead looking into a Roomba or Neato.