Bests & Worsts Reviews from Amazon

My wife and I bought a new couch just a couple of months ago through Amazon, sourced by Flash Furniture. The couch is a 3-piece sectional, Jessa Place Sectional Sofa, Pewter Fabric. It is large, attractive, and comfortable. But this particular couch could not hold my weight; I weigh 195 pounds. When I sat on the middle section, the frame collapsed under me. We contacted Amazon, who directed us to customer service at Flash Furniture. They went round after round with my wife, asking her to send in photos, asking which section had broken. When we replied it was the middle section of the 3-piece sectional, we got repeat emails asking us to clarify which section…and if we did not reply in a timely manner the agent would be forced to close the case. To be clear, the couch has three sections: an end section on the left and an end section on the right, and in the MIDDLE is the middle section, or loveseat, if you insist, Kay from Flash Furniture Horrible Customer Service Department. (See the picture on Amazon if you still need clarification, Kay.) After a few more rounds of this abuse to get the middle section replaced, our request was supposedly granted. And then Kay sent this email today: ----- From: Flash Customer Service <customerservice@flashfurniture.com> Date: April 29, 2016 at 08:17:38 MST To: [Deleted] Subject: RE: Flash Furniture Jessa Place Sectional Sofa, Pewter Fabric Good Morning Unfortunately, this has been denial as a defect. There is nothing further we can do to assist in my matter. Thank you for your inquiry, and my apologizes for any inconvenience this may cause. Kay [Deleted] Customer Service ----- Starts out well, though it did not greet us by name. Kay showed some remorse when she wrote “unfortunately,” but beyond that it is a poorly written rejection with no real explanation. It is time to reject these people and this sort of business practice.