Bests & Worsts Reviews from Amazon

We were so excited to get these in the mail and put them up. I was so optimistic about the results that I bought 3 packages (6 seats)! They were to go on my sliding glass door. The suction cups and the wires they are attached to proved to take more space than I thought and I was only able to get 3 of them on my sliding glass door. Then we tried to get the cats up and they didn't want to get on them. They were nervous. The first one who is 10 pounds got on for a few minutes and then it fell. He didn't want to go back up after that; he was too scared. The second cat is much smaller and we were able to lure her up with a lot of treats. After about an hour, one of the seats fell with her in it. I put it back up and tried again and probably about 40 minutes later another seat fell with her on it. I was worried for their safety. I emailed the company and they wanted to know what kind of window I had. Even though it doesn't say on their website or on their video, I guess it only works on certain kinds of glass. The very small information sheet that came in the box claims it works on any smooth surfaced, double-paned, or insulated paned window, or sliding door. In the email response the company told me, since our sliding glass door is single paned, the fault is not the products', the fault is the window. I am within the 30 day warranty period but they are making me pay for the return shipping. Considering their misleading website and video, I'm crossing my fingers that I get my money back. I WAS VERY DISAPOINTED!