Bests & Worsts Reviews from Amazon

Save your money! I thought I'd splurge and buy a really nice cordless vac. When it first arrived, it was noisier than I thought it would be, but worked fine. After I had it for about 2 months, it stopped working. It would stay on for about a minute and then stop. I called Dyson, and they asked if I had the original box. I did, so I sent it to them. It was about a month later when they returned it (without the original box). This time it ran for a long time, but didn't have any suction. I was so disappointed, I just threw it in the closet. One day when I had time, I called again. This time they told me it wasn't under warranty any longer (even though I sent it to them when it was under warranty and they didn't fix it). They did try to troubleshoot with me, and I discovered that they sent it back without the filter on top. The dyson rep. said that was probably the original problem, but since filters weren't covered under warranty, they didn't fix it, or bother to send a new one. He was "really sorry", but the warranty was up, and they "couldn't do anything else". I said I was so disappointed with the vacuum and company, but they didn't seem sympathetic, or willing to help. So, for almost $200.00 I got a cordless vac that worked for about 2 months! I'm not sure where the profits of this company go. It's one of the most expensive vacuums on the market, they don't work, and they have terrible customer service! No more Dyson's for me or my family!!!