Bests & Worsts Reviews from Amazon

We ordered this in October and gave it to my son in December for his birthday. He started watching a movie and all worked well. The next morning, he started his movie again, and the player would not turn on, power up, etc. Because we ordered it so far ahead of his birthday, we were outside the time frame to return it through Amazon. I proceeded to call 800-663-5954 which is the number provided with the product if one has a problem. This number linked me to a customer service representative in Canada. That representative told me that I could mail the player to them, and they would replace it. I was given a file number and a Toronto, Ontario address to use for the mailing address. I paid my $[...] to UPS and had the package sent. UPS called me a week later and explained that the company called NESA would not accept the package, and UPS would either need to send the package back to me in the U.S. at my cost, or the package would be destroyed. I called NESA back, and they told me they would never decline a UPS package; we confirmed the address and the File #, and I gave this info to UPS Canada. NESA still declined my package and it was sent back to me, unopened, and unrepaired. Stay away from Magnasonic!