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ranked #152,569 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Performance goes from Okay to Bad to Worse
MY ORIGINAL REVIEW: Received my HRB2014 Deluxe on CD today, after previously giving TurboTax NoLongerDeluxe2014 the benefit of the doubt (despite the horrendous reviews, stupidly) and discovering that the program refused to install after multiple attempts. Sent it back to Amazon in disgust and returned to HRBlock which I had used back in the day when it was called TaxCut.
I was a tad apprehensive, because the reason I initially switched to TT was because TaxCut had become buggy and inaccurate. But hey, redemption is always possible.. yes? This version installed properly, was able to import my last year's TTax return, easy to navigate and user-friendly, IMHO. I appreciated the fact that it only asked me once (early on) whether I would like to upgrade to Premium; once I had clicked "No Thanks", the program did not bother me about it again -- unlike TTax which has a habit of repeatedly asking. As a result, I'm very happy that I "came back home" to the H&R Block product.
UPDATED REVIEW as of FEB 5th 2015:
Well, I am peeved beyond belief because guess what? Apparantly the 2014 product gets progressively buggy! I didn't realize this upon receipt in December because the program indicated that the first available update wasn't due until Jan 9th. Okay...no problem. So on Jan 12th I checked for updates and it said a Federal one was available. No state yet, even though I live in NY and they are usually early in releasing. The update APPEARED to install itself... however, the next time I opened the program about a week later, it still indicated "next update Jan 9th", that a Federal one was available but no state. So I tried again. It appeared to install but then at the end the download bar rolled itself back. No error message though. Hmmm. (oh, and no State yet)
Over the past 2 weeks I've tried several times to update, and the same thing happens. I just checked some of the one- and two-star reviews and see that other users are having the same problem. Sometimes (after spending hours on hold with non-helpful HRB support) it is resolved by getting a free-download code (I bought mine on CD as I always do) but sometimes now. One user had to turn off his firewall in order to download updates or to e-file!! Sorry but that is NOT gonna happen here. I tried one last time and now the blasted thing stops working even before it gets halfway through trying to (supposedly) update. Of course it's too late for me to return the software to Amazon, because it's past the 30-day window.
At this point I'm totally disgusted (again) with HR BLock and am going to do my taxes this year the oldfashioned way: with a printed-out form, a calculator, and a pen. I normally don't e-file and so that's no big deal. But I am really p.o.'d about having spent 40 bucks for something that I (again) can't trust to do its job correctly. Good thing my taxes aren't too complex anymore.
Guess what I'll be buying next year? TurboTax. I will never again throw any more $ toward an HRB product. Unbelieveable. This should not be rocket science, folks.
December 2014 · Software · verified purchase