Bests & Worsts Reviews from Amazon

My brother, the uncle of my two sons, purchased this item for Christams. In the excitement of testing this item out they realized the battery backing was not able to be opened. The screw casing was stripped! No big deal, I thought, I would just call the company. They are not willing to replace the prodect unless I pay for shipping. They recomeded that I take it to a local store to replace knowing that it was purchased over 1000 miles away and not at a chain store! Passing the buck. I then asked to speak to a super visor and she repeated the same mantra, "sorry company policey." I never go to the lengths that I am now, but I am tired of companies not performing the basic duties of customer satisfaction. They want me to go to the post office and mail it to them at which time they will determine whose fault it is and then mail me a new one. When I asked if there was any way around said policy the manager told me I could write a letter. So here it is.