Bests & Worsts Reviews from Amazon

I just received this blu-ray player. I was very happy, initially, with the size (compact and light), price, and picture quality (very good). The set-up was a breeze. The only thing I did not like, and that infuriates me, is when a company conducts bait and switch operations. Or perhaps it wasn't intentional or malicious. Perhaps its because Sony doesn't take the time to update product features and specifications so consumers can make a informed choice. I bought this "best seller" blu-ray player for a few reasons. The price and reviews were very good. I was replacing a very old blu-ray player (15+ yrs). One of the MAIN reasons I bought this player was that its could stream pre-loaded Apps, including Netflix, YouTube, Pandora, and...Amazon Prime Video. Being a Prime member, this was a HUGE selling point. After receiving the unit yesterday, I set it up. Easy. Within minutes everything was done and a disc was playing. I then explored the Apps. Most of them were generic and Apps to sites/companies I had never heard of. But, after a lot of searching, I still couldn't find Amazon Prime Video. I went back to the Amazon description page, to make sure I had not confused this player with the others I had researched. Sure enough, at the bottom, it mentioned Amazon video. I then went to google, and found a review through an independent site. Yep, states it comes with Amazon video App. I then went to the sony site, looked up this specific model, and what do you know? It should have the Amazon Prime Video App installed. I looked at my blu-ray unit again, convinced that I had ignorantly missed seeing the App. Not there!!!!! Grrrrrrr. Well, after a brief online chat with a Sony customer service representative, I found out that the App is included with this model...as long as the serial number was before 4000000. After that number, Sony no longer loaded the App. Of course, they aren't going to mention that on any features page because it may inhibit sales. Or they are too lazy to update their specifications. I don't know which scenario is worse. Anyway, I am submitting this review for anyone who may have considered this product for that same main reason, having Amazon Prime Video access on their player. Otherwise, it seems to be a pretty good player, especially for the money. But I hate feeling like I'm an unimportant cog in a companies' sales journey. I seriously doubt I will ever buy another Sony product. How could I? Are they being truthful and complete about the information they are advertising? Are the descriptors updated? Your guess is as good as mine.