Bests & Worsts Reviews from Amazon

I purchased this Microsoft Office 365 Home Premium 5 installations, 1 year. It won't download, then to make matters worst, it won't let me do anything with another computer saying that it can only be installed on one computer. That's not the end. I called Microsoft to inform them of the difficulties I was experiencing. They left me online for over 15 minutes. Then, after I called back three times, I finally got someone online, who then transferred me and I had another super long wait till the next voice came on, but it was a recording which told me to leave my phone number and they will call me back. I did, I left my number and when the call was returned it was a recording, trying to verify that I had contacted them. Once I confirmed that I was indeed who I was, they gave me a "wonderful" recording that said "this call cannot be completed". That played about six times before I hung up. This product is a fail and so was the Philippino Customer Service Center.