110
people found this helpful, as of 2023
ranked #242,376 most helpful
out of 571,544,897 reviews
★★☆☆☆
Randomly freezes
I'm returning the surface pro 7 to amazon due to randomly freezing issue with my unit and ask for a refund. Done the troubleshooting with Microsoft tech support, unfortunately issue still occurs even after resetting the unit. A bit disappointed with my experience considering this is my first surface device and had to deal with this issue considering that I paid to 60 Dollars to ship this device from U.S to Qatar. Hope this doesn't happen to other customers.
UPDATE:
i gave the surface pro 7 a chance, i didnt return the unit to amazon, was hoping a software update will fix the issue. I still experience from time to time the random freezing of the touchpad, just want to clarify only touchpad freezes, keyboard is working and system is responding.
I have 2 years warranty from microsoft website on the machine if on the 1st year freezing still occurs ill send it for repair
Update 2
For the past 6 months of using it, my SP7 is free from the trackpad issue, not sure which update or firmware version i installed that fixed it. I just installed all updates from microsoft, will continue to update if i experience the issue again
December 2019 · Electronics · verified purchase