383
people found this helpful, as of 2023
ranked #56,942 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Springs pupping up, Difficult Customer Support
After about six months of use I am finding that springs are punching upward through the mattress topping - uncomfortable.
It has been very difficult dealing with the company on this issue. They want a photo, fine so I send them one. Then they want another photo which I send and then another photo which I send. All of this is a slow process that wastes time. It makes me feel like they're trying to get to the end of the warrantee period. Now they want a PRF, what ever that is, and 20x20 cutout. I need a mattress to sleep on. This is getting rediculous
the product in question
DHP 8 Inch Independently Encased Coil Futon Mattress, Black Microfiber
4.4★ · 8,674 ratings, as of 2023