Bests & Worsts Reviews from Amazon

I loath writing negative reviews for products. However in this instance the after sales support for this product is highly questionable and I would steer any potential customer away from purchasing this product. A few months ago I cam home and found the trash can lid had broken - the plastic lid has a metal rod which is held in place by two flimsy plastic hinges and connect with the motor to open and close. With the hinges gone the lid is extremely feeble and I contacted Nine Stars customer support to try and understand how to get the bin repaired - given that the lid is so fundamental to the touchless bin concept you can imagine my surprise when I was told by email, and I quote, "We do not cover under warranty the flap if broken from the hinges. This part is not electrical so it is not covered. Whether you reached us 2 months ago or 6 days after you would have received the same response." The lid is clearly poorly designed and should have metal hinges and connectors to ensure a strong connection and have the plastic lid clip into the metal for better support. Nine Stars should have a) designed the product better or b) institute a more sensible warranty / repair policy.