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"Purchased" Office365 and was mislead from the start. Login was corrupt and spent hours trying to solve it and after speaking with seven, yes seven Microsoft customer support individuals, they could still not explain the problem but confirmed I had an account. Two hours later without a solution, a logical explanation or an apology for wasting my time, I got so frustrated that I asked for a refund. Next hour was a process of being transferred to the cancellation department (each time I was transferred information was not forwarded to the next agent so groundhog day each time and the whole story had to be retold each time!) Oh, by the way, the person who cancels, can't refund! What idiot created this system? Transferred yet again to another department: refunds, and agent said I was not entitled to a refund since I had been issued an active account (the previous agent promised me that she would transfer me to someone who would provide a refund). Explained the whole situation again and had the same sentence about "an active account" parroted back to me each time with a mechanical lack of caring or concern for the customer. End result? No solution, no refund, but thank goodness no year contract with paying for unusable and inferior services. BUYER BEWARE!!! Microsoft does not have their act together, has customer service that makes cable television companies look good, and will not be able to compete with iCloud or Google in this arena. Review written not by a casual user, but an IT professional that runs a business with multiple MS licenses and an Exchange server. This is the first review I have taken the time to write, so accept this as a barometer of my frustration: category five on its way...