Bests & Worsts Reviews from Amazon

Here's my experience with this scooter: I bought it for my 8 yo daughter. It worked for exactly 1 minute and then the motor wouldn't turn anymore. The box says "Don't return to the store. Call the manufacturer and we'll take care of you". So I called Razor. The customer service lady had me go through the motion of "troubleshooting" the problem. She concluded "It's very common, the battery died because these things sit on the shelf too long, I'll send you new batteries." Two weeks later, the batteries arrived. It was not a trivial task to replace them. You have to disassemble the entire deck of the scooter and induced wear and tear on the screws and mounts. Charged it back up and guess what - NO GO. Called Razor for the second time. The customer service lady had me go through the motion of "troubleshooting" the problem. She now concluded "Oh, it's the wiring assembly to the batteries that's faulty. I will send you a new wiring kit." Two weeks later, the kit arrived. The same painful procedure to disassemble the scooter and install the wiring kit. More wear and tear on the screws. Charged it back up and guess what - NO GO. Called Razor for the third time. The customer service lady had me go through the motion of "troubleshooting" the problem. She now concluded "Oh, it's the fuse assembly that's faulty. I will send you a new one." Two weeks later, the fuse arrived. The same painful procedure to disassemble the scooter and install the fuse. More wear and tear on the screws. Charged it back up and guess what - NO GO. Called Razor for the fourth time. The customer service lady had me go through the motion of "troubleshooting" the problem. She now concluded "Oh, it must be the battery charger. I will send you a new one." Two weeks later, the new charger arrived. Charged it back up and guess what - NO GO. By now, I was convinced that the motor is fried and there's no fixing that. Called Razor for the fifth time. The customer service lady had me go through the motion of "troubleshooting" the problem. She now got all upset like it's my problem that nothing has worked. She suggested I take it to a lawn & garden shop to have a technician "look at it" at my expense. So here's the moral of the story: Razor will play the "parts game" with you to death until your return deadline with Amazon runs out. So, if your scooter doesn't work, send it back to Amazon ASAP. Do not pass GO and absolutely do not call Razor or your're SCREWED!!!