251
people found this helpful, as of 2023
ranked #113,512 most helpful
out of 571,544,897 reviews
★★☆☆☆
Great laptop at first sight, terrible quality assurance
The XPS 15 9560 4K is a beautiful laptop for work, and with the dedicated GTX 1050 GPU even a good gaming laptop. Unfortunately this laptop has too much quality assurance problem and has large community of people seeing defects.
Pro/Con overall:
+ Beautiful screen
+ Carbon fiber chassis feels great while typing.
- Webcam placement makes it unusable while typing as the webcam picks up your fingers up close
- Unstable drivers, my chrome browser froze twice while writing this review. This is solvable with right software drivers, but you need to be tech savvy to install them when I wrote this review as they are not officially supported.
- Software based headphone jack switching is fancy yet terrible, constantly need to run a software to increase volume after using headphones.
- Terrible QA causing me to return 2 laptops.
First laptop problem:
- Mild coil whine noise while scrolling
- Screen flickering irregularly to black, this is my deal breaker (see video)
Second replacement laptop (thanks amazon for sending this hassle free in 2 days):
- Bent chassis, up arrow key was not pressable b/c the chassis underneath was popped up so high.
- Screen flickering irregularly to black again
- Dell warranty shows up as "out of warranty" and they won't talk to me until that is resolved
March 2017 · Electronics · verified purchase