Bests & Worsts Reviews from Amazon

Sure Petcare has taken a brilliant idea and made a terrible product on multiple levels and backed it up with even worse customer service. 1. They have been aware that the lack of a rear cover was an issue for over 4 years but instead of fixing the feeders they have it as an accessory at an additional cost. Their excuse is that most don’t need it but that appears false based on the sheer number of complaints about the lack of rear cover in the review. 2. The scales are inaccurate. I can zero fish, place 80 grams of food in said dish, close the lid, open it, remove 5 grams, and it will send that two or three times that amount is being removed. 3. The connectivity to hub is subpar at best. It doesn’t zero all the time without multiple attempts or resets. Feeders drop frequently. Cat will eat and update will not go to phone or app. Like the rear cover you have to pay even more for the hub to make the product work correctly. 4. Customer support is impossible to contact and flippant when you do. I emailed twice asking for advice and had no reply. I then attempted to search forums and found nothing. Finally I called..... after sitting on hold for 32 mins I was disconnected. My second call resulted in a 47 min hold and when I began to explain my issue to the women who answered she told me her cats don’t have that problem and then was rude as I continued to seek help. I repeated my question and she said she was hanging up. I am happy her cats don’t have that issue but mine do and seeing as see works for customer service I would expect a willingness to assist be present. Overall, this feeder would be brilliant is executed properly and backed up with support. Sadly that’s not what sure petcare provides with their product. Update January 2021: I’ve tried to make the best of these feeders despite their flaws but they are so inaccurate. At this point the scales are outrageously off. I placed 35g of kibble into the dish (after zeroing it out), it read 67g placed in dish. I used my cat to open the feeder and removed one tiny piece of kibble and it read that 16g of kibble had been eaten. Use them if you need to separate cats for dietary reasons but do not rely on the scales to monitor intake.