Bests & Worsts Reviews from Amazon

We have used this sparingly at most and have discovered the base is cracking (its all the way through). Its never been abused and has made perhaps 15 smoothies I would guess? We don't fill it up with ice we just put a small amount in the bottom. I thought I would explain that even though its under warranty, Ninja want to charge us 19.99 for them to ship us a replacement. So here I have a faulty product that is breaking apart and is potentially dangerous and I am being told 'sure its under warranty and clearly defective but hey we want you to pay us more money to replace our faulty product you paid for already' I was told 'its written in the warranty info' by the rep on the phone - well this should be public information before you buy it. Not withheld until you have the product and need to use the warranty. If I had known that I would be paying over half the cost of the unit for a warranty replacement of a unit that is clearly defective then I would not have bought it. Why on earth should we have to pay to have a faulty product replaced???