Bests & Worsts Reviews from Amazon

Buyer beware, stay away from Intuit. This is a company that can't keep their business together and does not value its customers or its own employees. Go with Sage's Peachtree[...]or another accounting software instead of this Quickbooks mess. Last year I purchased Quickbooks Pro 2011. From that moment endless advertisement popups came every once in a while up inside the Quickbooks Program and I began receiving email spam (unrequested) from Intuit selling 401K services and some Health Care Debetcards. Even after multiple times requesting this stop. Now I upgraded to Quickbooks Pro Plus 2012 Subscription. - Software updated ok (I believe) and everything worked, except for the Quickbooks Connect feature which is supposed to allow you to view certain functions of the software on your mobile devices. All I needed to do was to have them register / activate my Quickbooks Connect. A task that any customer service agent SHOULD be able to do once verifying that this was a line item on the original order. This should take about 3-5 minutes total if the company is functional. - I give the company a call and after shuffling me between 3 customer service agents for about an hour we finish the call and I'm to wait for the company to contact me again. - About an hour later a agent from the Quickbooks Connect calls me. I inform him that I've already wasted 1 hour with Quickbooks, and ask him to be honest with me if he will not be able to accomplish the task, rather than waste more of my time. Needless to say more than an hour later he admits defeat and tells me to call another department at Intuit to request cancellation of the original order, refund, and re-placement of the order. At this time I have had enough. - Since the above I've spent half an hour on the phone with an agent that tried to issue me a refund, after wasting those additional 30 minutes the poor soul promised to try to give me a call back when he had found someone able to process the refund. We are now waiting. So here's the lesson: Buyer beware if you buy anything from Intuit. It is going to be laden with advertisements, you are going to be spammed by email, and harassed by phone. And woe to you if you need to ask simple questions to customer service agents, because Intuit as a corporation seems to view their customer service front line as completely incapable drones, and allows them almost no ability to assist the customer. If you need help, even if Intuit doesn't deliver all that was included on your order, you are on your own!