Bests & Worsts Reviews from Amazon

I purchased an XBOX One Chatpad from Amazon on November 19th, 2015. When it arrived I tried to connect the unit to 2 different standard XBOX one controllers and it simply would not fit. I tried for almost 1 hour and, as I am almost ashamed to admit, suffered physical pain in my wrist from the effort. I contacted online XBOX support and was simply told that I had a defective unit and that I should contact Amazon for a replacement. XBOX provided me with reference number and sent me on my way. The replacement Chatpad arrived and after a brief attempt, the 2nd one completely broke the bottom connecting port of my controller. I contacted back XBOX support this time over the phone. I said the controller was fine until I tried to connect another Microsoft/XBOX product to it. After some time, I was given a speech to go kick rocks about my issue. I told Microsoft to go to Amazon and read all of the other negative reviews of people having the identical problem. Again, "too bad, so sad". After a very disappointing support experience from the manufacturer, I contacted Amazon support directly. They stood by the product they sell and offered to send me a replacement controller. In conclusion, I am VERY disappointed with Microsoft that A) the product didn't work as I was quite looking forward to using it and B) that they wanted nothing to do with the situation and denied any responsibility. I am VERY pleased with Amazon and hope others reach out to them if they have had the same problem with this Chatpad product.