Bests & Worsts Reviews from Amazon

We purchased one for our son for Christmas and it stopped working after about 2 days. You could write on it but it would not clear when you pressed the button. I assumed it was a bad battery but didn't feel I should have to pay the $5 for a new one so I sent it back to Amazon (Amazon service was excellent as always!) I bought a replacement and again in a few days it would not clear. We found that sometimes when you left it alone for a day it would work once but then stop again. I made the mistake of assuming it was the battery again. So I emailed the manufacturer asking for a replacement battery but in the meantime bought one for $5 so my son would be able to use it on a family weekend getaway. The battery made no difference. So I used my multi-meter to test the batteries and low and behold, both were perfectly good - the original and the new one. I fix a lot of stuff around the house including small electronics. I have taken apart digital cameras and replaced parts. I even fixed a stupid trinket toy one of my sons got as a freebie at a birthday party. So I looked at the battery compartment of the Boogie Board and thought maybe the battery connectors weren't making good contact. I used a very small screwdriver to try and bend them back into position. I got it to clear one time. But that was it. I am not messing with this again. I am sending this second one back and do not plan on buying another. [Updated] After a couple days I heard from Kent Displays and they asked for the unit serial number which I promptly provided. I got an email back saying they would send a replacement right away. I later got another email with the UPS tracking number. The replacement has been working great for a couple weeks now so I think they had a run of bad units that were sold through Amazon. The item works great. My son loves using it and the manufacturer stood behind the product. I can't give it 5 starts because of the issues with the first two but I am much happier now. In fat, my son's pen-pal (yes that is still a thing) got one one on his recommendation. Thanks Kent Displays, for making it right. [Updated again] After 3 or 4 replacements, the latest one has again stopped clearing. Each one I got lasted a bit longer and the last one lasted a couple months. I could email Kent again but I feel it is not worth the effort. They have been good to send replacements but if they all keep dying what is the point. This had such promise but has proven to be such a disappointment.