Bests & Worsts Reviews from Amazon

This is the second cover I have purchased from In the Swim and will be my last. DO NOT, and I repeat DO NOT buy their covers. I had the last one a little over two years and the bubbles started coming off. Doesn't work without the bubbles. This time I contacted them and they claimed I did not balance my pool or had it stored out of the water which caused the problem. Sorry, but not true. I am a Certified Pool Operator and keep records of my readings and my pool is always in balance. I sent them pictures and their response was the bubbles are not covered, which is like saying you can buy a car but the steering wheel is optional. I have read other reviews saying they had the same experience and the same claims from In the Swim. If what makes the thing work in the first place is not covered and fails, you have no recourse. I will never, and repeat never buy another thing from them and this is a ripoff. Why give this great warranty if what fails the most and what is the weakest point of the cover is not covered, why give a warranty at all. If I could have given zero stars, I would have.