Bests & Worsts Reviews from Amazon

I read a lot of reviews on Amazon before purchasing items, so I thought I should write one here to start paying back. I am surprised that there are some good reviews on this Bbq , I guess some people use a BBQ different than I do. The BBQ is heavy (a good thing) but the way it is boxed you have to cut the box up to get it out...so there goes shipping it back easy. It went together easy enough with some tricks needed....it is made in China....wrong parts on shelf brackets I was able to make them work but still wrong....broken knob......smoke stack had a missing piece. But got it all together still happy figured that I would call for replacement parts in the morning....but for now I was going to start using the BBQ. As soon as I closed the lid the heat (smoke ) started coming out of the back staining the stainless steel bad about half way up the back...when the lid is closed there is a 1/4 inch gap in the back...you can see the grill top when standing in the rear of the bbq. The heat in the bbq stays the same no matter if the dampers are all the way open or closed , no matter it the smoke stack is open or closed...it goes up to 400 degrees and stays there....I figure that a bbq with a smoke stack, two dampers and a temp gauge would be able to control temp somewhat...but no! They are for decoration....very little heat come out the smokestack as it is pouring out the gap in the back. On the manual it has a number to call for missing parts....I guess this is the quality control ie Just put a note on the manual for missing parts rather than check the box before it ships. Getting help was not easy you must send in the invoice and the correct serial Number (there are several ) before they will help you (I guess a lot of people must call in for free parts without owning a bbq). Somehow I thought they would fedex the parts out but it took two weeks. As far as the gap in the lid I sent them many photos and they basically told me "so what" "if it cooks food there is nothing wrong" I played with it since but can not control the temp. I was use to a weber where you can shut it down a save the coals for next time. I now have a 130lb hunk of junk on my deck... edit....here is their exact copy paste comment. "If there is an issue with the food not cooking then there is an issue here. Otherwise this unit is not defective and seems to be operating as it should be. "