Bests & Worsts Reviews from Amazon

First of all, I have always loved Kitchen Aid products, including this ice cream maker... until a bad factory design and poor customer service entered the picture. This works great to make ice cream. We have enjoyed trying all kinds of new recipes until recently when the gel inside the maker started leaking out at a joint. We have always taken excellent care of this and it has absolutely no cracks or scratches. The leak is coming from a badly designed exterior unit. I contacted Kitchen Aid but since it's been more than a year they will do absolutely nothing to help or cover their product other than to offer 20% an already inflated price for a new one. I bought one for my in-laws and they faced the same problem with the same bad service. In looking at reviews on Kitchen Aids own website, there are countless similar stories. Their design is flawed and they won't make things right. I heard Pampered Chef just came out with an ice cream maker... perhaps I'll give them my business.